Kostylo Atelier Regulations 

luxurious italian gold-plated figural letter opener in the shape of an eagle with crown in luxury box with white satin entirely handmade in Kostylo atelier

 

  1. General Information

1.1. Kostylo Atelier is an artistic space where unique works of art and luxurious ritual objects are created, crafted with traditional goldsmithing and artisanal techniques.

1.2. Each piece is made entirely by hand, following the Artist’s personal vision and executed through a meticulous, time-honored creative process.

1.3. These Regulations define the terms under which artworks created in the Atelier may be acquired.

 

  1. Nature and Uniqueness of the Artworks

2.1. Every Kostylo Atelier creation is a singular, unrepeatable piece — a physical imprint of the Artist’s creative journey.

2.2. The artworks are not manufactured or produced in series; each object is conceived as an individual artistic creation.

2.3. The handmade process gives each piece characteristics inherent to authentic craftsmanship — subtle natural irregularities that are a mark of artistry, not defects.

 

  1. No Returns or Exchanges

 

3.1. Due to the unique nature of the artworks and their creation according to the Artist’s vision, purchased pieces cannot be returned or exchanged.

3.2. The exclusion of the right of withdrawal is based on Article 38 of the Consumer Rights Act and Directive 2011/83/EU.

3.3. By completing a purchase, the Client becomes the collector of an artwork, not a buyer of a mass-produced item.

 

  1. Personal Delivery / Ceremonial Handover

 

4.1. The primary method of delivery is a personal handover by the Artist within the territory of the European Union.

4.2. The meeting has a ceremonial nature, allowing the Client to view the artwork at the moment of its presentation.

4.3. Upon receiving the artwork, the Client confirms its intact condition and compliance with the order.

4.4. After the handover, the artwork cannot be returned or subjected to physical condition complaints.

 

  1. Shipping (Exceptional Circumstances)

 

5.1. In exceptional cases, the Atelier may offer postal or courier shipping.

5.2. Each artwork is packaged according to the highest standards used for fine art transportation.

5.3. Should damage occur during shipping, the Client must report the issue within 48 hours of receiving the parcel and provide photographic documentation at info@kostylo.com.

5.4. All complaints are reviewed individually.

 

  1. Complaints (Transport Damage Only)

 

6.1. Complaints apply exclusively to damage sustained during courier or postal shipment.

6.2. Complaints regarding artistic features, stylistic interpretation, or aesthetic qualities of the artwork are not accepted — each piece embodies the Artist’s individual creative expression.

6.3. If a complaint is accepted, the Atelier may:

  • repair the artwork,
  • create a new artwork in a similar style (not identical),
  • propose an alternative solution.

 

  1. Payment Terms

 

7.1. All prices are listed as gross amounts.

7.2. Payment is made through the Ecwid system or another method agreed upon with the Atelier.

7.3. The artwork remains the property of the Artist until full payment has been received.

 

  1. Copyright

 

8.1. All artworks, designs, photographs, and accompanying materials are protected by copyright.

8.2. Copying, reproducing, or using the materials without the Artist’s consent is strictly prohibited.

 

  1. Final Provisions

 

9.1. Purchasing an artwork constitutes acceptance of these Regulations.

9.2. The Atelier reserves the right to update the Regulations; changes take effect upon publication on the website.

9.3. Matters not covered herein are governed by applicable Polish and EU law.